Yü Energy are a rapidly growing energy supplier who take great pride and care when it comes to customer service. They do their best to find the perfect balance of customer service, goodsupply and competitive savings to make sure you have the best experience while also getting competitive prices.
Their customer service includes a no wait phone service, well trained staff and your own personal account manager. They take great care in your business making sure the tariff is right for you and have continued support throughout the contract to make sure everything continues smoothly.
By showing large interest in their customers and their businesses it’s not difficult to see why Yü Energy are growing quickly as an energy supplier.
Yü Energy offer a personal approach by saying:
“Our customers are the most important thing to us. We’re proud to be smaller than the Big Six, so we can give you the best service every time.”
Yu Energy are one of the few suppliers to outline their basic price plans for microbusinesses along with other prices at https://yuenergy.co.uk/business-electricity-tariffs and https://yuenergy.co.uk/business-gas-tariffs
It’s good to keep in mind the out of contract rates as a precaution, in-case you’re caught out of contract you need to know what you’re in for. This will help you be prepared and be more alert to when your contract is coming to an end so you’re aware of what you could be paying.
You can see these in more detail at https://yuenergy.co.uk/online-documents
Yü Energy offer up to date and easy to use methods for submitting your meter readings, to avoid the inaccurate estimates and the inflated invoice that come as a result of them.
“We look for new innovations that make supplying energy safer, more efficient and cheaper.”
You can submit these in 2 easy ways
Anymetering equipment must comply with the requirements set out byYü Energyat all times, these can be found in the terms and conditions of the contract. Any new equipment to be installed to meet the requirements or any maintenance required on existing equipment will be arranged by Yü Energy and you may be required to pay any of costs incurredthroughout the process.
Ways to Pay:
You’ll be sent an invoice every month outlining the amount you have to pay from the rates you agreed from the contract signed.
YüEnergy website is particularly helpful when it comes to customer service giving various options such as an online chat and instant phone calls. It also contains all the various documents and forms you would want.
If you need to change your tenancy you need to fill in the form found on their website, https://cdn.yuenergy.co.uk/docs/Yu-Energy-Change-of-Tenancy.pdf.
You’ll also need documentation as proof that you are no longer responsible for the old tendency. There’s also a new premises form that needs to be completed if you want to continue with them as you supplier. There are a lot of details to confirm so you’ll need a lot of information to hand while completing the form.
Reviews taken from https://uk.trustpilot.com/review/yuenergy.co.uk
If you're on a fixed price plan you’ll be given an end date when you start your contract, make sure you remember that date.For anything else check your terms & conditions.
Customer service is excellent
Estimates can be high
Short wait times on the phone
Not always remind of contract end date
They have a brilliant website
Metering equipment isn’t free