Yü Energy Business Electricity & Gas Prices

Who are Yü Energy?

Yü Energy are a rapidly growing energy supplier who take great pride and care when it comes to customer service. They do their best to find the perfect balance of customer service, goodsupply and competitive savings to make sure you have the best experience while also getting competitive prices.

Their customer service includes a no wait phone service, well trained staff and your own personal account manager. They take great care in your business making sure the tariff is right for you and have continued support throughout the contract to make sure everything continues smoothly.

By showing large interest in their customers and their businesses it’s not difficult to see why Yü Energy are growing quickly as an energy supplier.

Yü Energy offer a personal approach by saying:

“Our customers are the most important thing to us. We’re proud to be smaller than the Big Six, so we can give you the best service every time.”

Tariffs and Offers

You get your own personal account manager
Excellent customer service every time
No wait times when phoning them
A large range of tariffs to find the best one for your business
They support small and big consumers
Great supplier to customer relationship
Fast and efficient problem solving
Continued innovation to make safe and cheapenergy supply for everyone

Yu Energy are one of the few suppliers to outline their basic price plans for microbusinesses along with other prices at https://yuenergy.co.uk/business-electricity-tariffs and https://yuenergy.co.uk/business-gas-tariffs

Out of Contract Tariffs

It’s good to keep in mind the out of contract rates as a precaution, in-case you’re caught out of contract you need to know what you’re in for. This will help you be prepared and be more alert to when your contract is coming to an end so you’re aware of what you could be paying.

Electric Rates

Gas Rates

You can see these in more detail at https://yuenergy.co.uk/online-documents

Meter Readings

Yü Energy offer up to date and easy to use methods for submitting your meter readings, to avoid the inaccurate estimates and the inflated invoice that come as a result of them.

“We look for new innovations that make supplying energy safer, more efficient and cheaper.”

You can submit these in 2 easy ways

Online - Visiting their website at https://yuenergy.co.uk/submit-meter-readingis the simplest and most efficient way. There you will find a simple form containing 6 boxes, all you need to do is input your account details along with your meter readings. This is the quickest and most painless way to do it and shouldn’t take you more than a minute.
Phone - If you don’t want to submit you meter reading online and rather talk to a person instead. Feel free to phone them at 01159758258 and submit all your meter reading that way.

Meter Reader

Anymetering equipment must comply with the requirements set out byYü Energyat all times, these can be found in the terms and conditions of the contract. Any new equipment to be installed to meet the requirements or any maintenance required on existing equipment will be arranged by Yü Energy and you may be required to pay any of costs incurredthroughout the process.

Business Bills

Ways to Pay:

Online with your debit/credit card.
At a bank or Post Office by cheque, debit or credit card, standing order or cash.
Register for an online account and pay by Direct Debit.
Call 01159758258and pay over the phone.

You’ll be sent an invoice every month outlining the amount you have to pay from the rates you agreed from the contract signed.

YüEnergy website is particularly helpful when it comes to customer service giving various options such as an online chat and instant phone calls. It also contains all the various documents and forms you would want.

Change of Tenancy

If you need to change your tenancy you need to fill in the form found on their website, https://cdn.yuenergy.co.uk/docs/Yu-Energy-Change-of-Tenancy.pdf.

You’ll also need documentation as proof that you are no longer responsible for the old tendency. There’s also a new premises form that needs to be completed if you want to continue with them as you supplier. There are a lot of details to confirm so you’ll need a lot of information to hand while completing the form.

Reviews

Positive

“Extremely helpful staff. Professional and attentive without being too pushy.”
“Excellent, very friendly but professional service. Speedy response to our initial enquiry followed by a very competitive quote and quality customer service.”
“First Class Service and so easy to deal with. Got a great three-year contract with them. Would definitely recommend them.”

Negative

“Billing is painful - meter readings have to be sent not too early - not too late - to be counted for the invoice each month. We would switch suppliers if that process wasn't painful too!”
“Be careful about their auto enrol as they hike the prices up to double. Appalling customer service.”
“Our business has energy from this company and they consistently set our direct debits too high. We complained but still ended up with a huge credit balance.”

Reviews taken from https://uk.trustpilot.com/review/yuenergy.co.uk

How Much Notice do I Have to Give to Leave?

If you're on a fixed price plan you’ll be given an end date when you start your contract, make sure you remember that date.For anything else check your terms & conditions.

Pros

Cons

Customer service is excellent

Estimates can be high

Short wait times on the phone

Not always remind of contract end date

They have a brilliant website

Metering equipment isn’t free

Yü Energy Contact Details

Contact No:

01159758258

Head Office Address:

Unit 2,

Horizon Place,

Mellors Way,

Nottingham,

NG8 6PY

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