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ScottishPower Business Electricity & Gas Prices

“At ScottishPower we believe our job is more than just to bring you energy.”

ScottishPower are among the “big 6” energy suppliers in the UK. They provide power to more than 5million households and businesses across the UK, based in Scotland they promise to bring competitive tariffs and products and to be there when you need them. They started off in 1901 and have continued to change with the times to remain up to date and provide their customers with the best deals possible. It’s the largest producer of wind energy in the UK, generating more than 1,600MW. But are they right for you?

They are committed to caring for their customers; both new and existing, while even dedicating a whole page on their site on their commitments to “treating you fairly”.

Tariffs

  • Fix your energy costs for 1, 2 or 3 years.
  • UK based Business Energy Team.
  • Online account management
  • Able to move to a new product at any time with no exit fees
  • 30 day termination notice period

Out of Contract Tariffs

Why should this interest me? This is really a precaution, in-case you’re to be caught out of contract you need to know what you’re in for. This will help you be prepared and be more alert to when your contract is coming to an end.

You can see these in more detail at https://www.scottishpower.co.uk/small-business/gas-electricity-tariffs

Meter Readings

Scottish Power give a very easy to understand guide on reading your meters. Once you’re confident in reading them, you can submit these readings in 3 easy ways

  • Submit Them Online - With Scottish Power you can submit them with an online account. This makes organizing your bills much easier, giving you access at any time and allowing you to manage your payments.
  • Call Them - Submit your meter reading over the phone, you can call their customer service number on 0800 074 0052 and give them your reading that way.
  • The YourEnergy App - Scottish Power offer a fantastic app to help you organize everything. You can submit your readings, manage payments, monitor your usage and make card payments.


Smart Meters

Scottish Power have a fantastic attitude when it comes to smart meters when they say:

“At ScottishPower we believe our job is more than just to bring you energy. It's also about making your energy choices clear and simple which can help you save on your energy costs. That's why we think the Government's plan to introduce smart meters in all homes across Britain by 2020 is a positive change. Smart meters give you more control through a In-Home Display, which could help you save your energy and help the environment too.”

Business Bills

As Scottish power offer several different types of bills, with slight differences, they have set up and FAQ section full of helpful advice on making sense of your bills and videos explaining them.

Below is an excerpt from one of their PDF’s online explaining the layout of one type of invoice. You generally get the same type of invoice as other suppliers with the same basic info. Some people claim they can be difficult to read, but it may be a case of additional information added by Scottish Power, and the online help section is very useful when it comes to deciphering your invoice.

Ways To Pay:

  • Online or on theYourEnergy mobile app with your debit/credit card.
  • At a bank or Post Office by cheque, debit or credit card, standing order or cash.
  • Register for an online account and pay by Direct Debit.
  • Pay over the phone.

Change of Tenancy

To notify Scottish power of a change of tenancy you must either call them or fill out a form they provide and send it to them. You will need to provide the details of the new tenant but if they need any further information they will contact you for it. A final invoice will be issued to you within 14 days of it being prepared.

They provide a good explanation of this on their website. Although the method isn’t as easy as an online form, it is clear and transparent.

Reviews

Positive

  •  My experience so far regards my switch over with Scottish power went very well, phone calling, to viewing my account I have no complaints.
  •  I have been with Scottish power for a number of years and had no hesitation in remaining with them when I moved, switching was easy they compared the tariff with the previous provider at the new property and were pleasant and helpful as always. If I have ever found a better tarif they have always found me a better deal or very close, no brand new customers only here, as it should be, if you are a long standing customer you get treated as a valued customer. No doubt there will come a time when maybe I can find a better deal but I doubt I will get such good customer service
  •  Very clear from start about what was going to happen when switching. No hassle. Great service.

Negative

  •  Really difficult to speak with someone
  •  A long term customer being taken for granted
  •  Although call centre and web site are good, not all staff know all your products/tariffs. I am a power up customer and I’ve yet to speak to a member of your staff that know what I'm talking about.

Reviews taken from https://www.reevoo.com/en/ratings-and-reviews

How Much Notice do I Have to Give to Leave?

Scottish Power request 30 days notice if you’re in a standard fixed tariff, for customers on fixed price tariffs you’ll need to notify them any point prior to the Earliest Termination Date that’s given on your contract.

Pros

Cons


They offer several different tariffs so easy to find one to suit your business

Mixed customer service reviews


Neatly displayed and functional website and app

Some tied in with exit fees, so small print is worth a read


Have an interest in your business and offer any help and advice they can give

Wait time on the phone can vary


Scottish Power Contact Details

Contact No:

0800 040 7002

Head Office Address:

Scottish Power UK Plc - Head Office

Cathcart Business Park, Spean Street, Glasgow,

Glasgow

G44 4BE

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