Orsted (previously known by Dong Energy) are an innovative energy supplier who collaborate closely with their customers. Orsted Energy are always providing fresh solutions for your business needs, that can be tailored to meet the demands and characteristics of your business.
With a large focus on renewable energy they pride themselves in being the world’s largest generator of offshore wind energy and believe in sustainable future for energy supply. By having competitive prices and offering renewable energy without the premium it’s not hard to see why Orsted Energy are a compelling choice for businesses today.
ORSTED Energy offer a hands-on approach by saying:
“Our electricity products are developed in close collaboration with customers. As a result, we offer fresh solutions that can be tailored to suit your business needs and characteristics.”
You will be supplied on a deemed rate when you are out of contract, this happens if you haven’t renewed the contract with your current supplier or haven’t moved to a new provider. So until a new signed contract is agreed with a supplier you should consider the rates. Deemed rates can be higher than normal contract rates so it’s best to keep them in mind.
You can see these in more detail at http://www.dongenergy.co.uk/energyforbusiness/customer-information/deemed-rates until the officially become Orsted.
Orsted Energy offer up to date and easy to use methods for tracking your usage and submitting meter readings, to avoid the inaccurate estimates and the unfair invoices that come along with them.
“We use precise readings rather than estimates to calculate your invoice.”
You can submit these in 2 easy ways
Automatic Meter Reader (AMR)are being installed for allOrsted Energy customers free of charge, so your consumption is sent through SMS to your own personal secure online portal for you to access the information. This will mean that your readings are sent automatically, you won’t have to remember to manually take them. You can easy monitor your usage to reduce wastage therefore saving money! And they use accurate readings opposed to estimates to calculate your invoice, so no nasty surprises or unfair invoices.
Ways to Pay:
Orsted Energy website is easy to navigate and contains all the relevant documents you need. Also, FAQs are clear, understandable and contain all the links and contact details you’ll need.
If you need to change your tenancy you need to submit a written notice to Orsted Energy. This notice needs to be given at least 30 days in advance and must include all the necessary details, such as supply point changes and the charges associated with them. You will then be sent the final bill for the month when the supply of electricity has been ceased to the old tenancy.
Reviews taken from https://uk.trustpilot.com/review/www.dongenergy.dk and Google reviews.
Easy to contact
Bad reviews about payment issues
They have a excellent website
Varied customer service experiences
Great work on renewable energy
Lack of reviews online
ORSTED Energy (UK) Ltd.,
5 Howick Place,