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Opus Energy Business Electricity & Gas Prices

Who are Opus Energy?

Opus Energy have recently broken into the “big six”, making them the 6th biggest independent supplier of UK business energy. Currently supplying over 260,000 businesses, they intend to double their current size within the next 4 years but insist they are making customer service a priority. Their claims are backed up when we look at their customer statistics, with over a 90% customer retention rate, and 90% of calls answered in 30 seconds or less, it seems like Opus energy are on the up. But can switching save your business money?

“We know that sorting out your business’ electricity isn’t at the top of your list, so we make it as simple as possible”

Opus’ only demographic is business, so they are equipped to deal with your specific business needs and like to keep everything as transparent as possible, even sending you a free smart meter to help keep on top of your usage and see exactly where your money is going.

Tariffs and Offers

As renewable energy seems to be the way forward, Opus are not going to be left behind. Between April 2013 and March 2014, 91% of energy supplied to Opus Energy customers came from cleaner, low-carbon sources.

  • Electricity only, gas only and dual fuel contracts available.
  • Fixed price contracts for up to 3 years
  • Online account management
  • Free smart meter with business electricity contracts
  • UK based customer service

Opus are committed to helping you grow your business, even maintaining an information hub online full of tips and tricks to grow your business and save money.

Out of Contract Tariffs

Why should this interest me? This is really a precaution, in-case you’re to be caught out of contract you need to know what you’re in for. This will help you be prepared and be more alert to when your contract is coming to an end.

You can see these in more detail at http://www.opusenergy.com/help-and-advice/payments-and-prices/our-rates/

Meter Readings

If you'd like to submit a meter reading, the quickest way to is to log in to your online Opus account.

With your online account, you can also:

  • Monitor your energy usage
  • Make a payment
  • Update your site details
  • Check your account details, and more

You can also submit a meter reading through an online form. But, with the added benefit of a smart meter, it’s well worth making use of an online account.

Smart Meters

“An Opus Energy smart meter allows you to accurately monitor and control energy consumption, removing the inconvenience of taking readings and helping to reduce energy expenditure.”

With the smart meter it automatically takes a monthly meter reading so you don’t have to, it records real-time electricity usage, which leads to accurate monthly billing data and the benefit of online data analysis.

Business Bills

As they only supply businesses they like to have as much information as possible on your bills, but thankfully they explain it all very clearly, and it never hurts to know exactly where your money is going.

Online, Opus say you can pay in a “number of ways “ but the only way that seems to be available is by logging on to your online count and either paying your bills as they arrive, or setting up a direct debit, which is the direction most businesses seem to be heading with their bill payment systems. Online bills are simple and easy to navigate through, with an option for you to view any previous bills and queries.

For any issues you may have there is a dedicated contact number on your bill, and with 90% of calls answered in 30 seconds or less, it seems easy to reach out with any queries you may have.

  • Pay Online - The clearest advertised way to pay is through an online account, by setting up an account you can also arrange BACS payments and set up your direct debit.
  • Pay on the Phone – You can also speak to them regarding any payment issues or queries on 08432272377

Change of Tenancy

Opus are very easy to let know you are moving out.

You can let them know by either:

  • Logging onto your online account and following the instructions
  • Calling them

You will have to provide some information and an up to date meter reading but this is standard with changing tenancy with many energy companies. Once you have sent them all the necessary info, you should receive your final invoice within 10 working days.

Reviews

Positive

  •  “Whilst looking to see if OPUS supplied domestic energy I noticed that they have a terrible rating, can't think why because I have found their customer services excellent and have had no problems whatsoever.”
  •  ”Outstanding service…Opus Energy are the most professional responders I have encountered I'm my professional career“
  •  “We have gas and electricity from Opus. Monthly bills paid by direct debit. Now reviewing prices for renewal and they cannot be beaten”

Negative

  •  “Dreadfully unprofessional”
  •  “Very greedy company”
  •  “Unfair and dishonest company”

Reviews taken from https://uk.trustpilot.com/review/www.opusenergy.com

Pros

Cons


Most of the energy comes from renewable sources

People tend to complain about dishonesty


Free smart meter

Can be difficult to leave contract once locked in


Quick customer service

Bills have been reported to be inaccurate


Opus Energy Contact Details

Contact No:

0843 227 2377

Head Office Address:

Royal Pavilion

2 Summerhouse Road

NN3 6BJ

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