Npower is one of Britain’s leading energy companies, and is part of the Innogy group - one of Europe’s leading electricity and gas companies. They serve around 5.1 million residential and business accounts with electricity and gas. More and more businesses are now choosing sustainable energy options and with a huge company overhaul at the beginning of last year, Npower are now more focused than ever stating …
“Our main priority across the business is customer service and meeting the needs of our customers, making sure they get the energy they need, whilst doing our bit for the environment too”
Not only do they pride themselves on customer service, but are keenly aware of their environmental and social impact saying…
“Ethical matters and our impact on society are also key factors in our business decision making process … We want to ensure that our employees understand and are engaged with social and environmental issues too”
For business customers, they offer both fixed and variable tariffs on both business electricity and gas. Beyond being a supplier, they also offer businesses services such as help with new connections, help with managing energy, and even help generating energy including Power Purchase Agreement (PPA).
Npower splits their tariffs between small businesses and medium – large businesses and offer both fixed and variable rate tariffs.
Why should this interest me? This is really a precaution, in-case you’re to be caught out of contract you need to know what you’re in for. This will help you be prepared and be more alert to when your contract is coming to an end.
These prices have been taken directly from Npower’s website, for a closer look go to https://www.npower.com/business/help-and-support/customer-information/deemed-rates/
Whether a dial/digital meter, Npower provide easy to use steps to take an accurate meter reading on their website, with the option to send a reading from your account to get more accurate bill estimations. Npower do offer the option to upgrade your existing meter to a smart meter, although there may be a cost involved.
You can submit these in 3 easy ways
Npower like to assure their customers that their bills are “easy to read and straight to the point ‘’. They offer a dedicated webpage to help you to make sense of your bills.
When you receive a gas or electricity bill in the post from Npower, you’ll see it’s made up of:
You get your standard bill information ; MPAN/ Supply number, meter number, meter reading, tariff, VAT rate, charges and also a dedicated “loss of supply number” which can give you some peace of mind should you have issues with your supply.
They also offer to backdate VAT declarations and Climate Change Levy exemptions for 4 years.
Online bills are even simpler and easy to navigate through with the side menu allowing you to view everything you need to. This can also come in very handy for dealing any previous bills and queries.
Npower don’t seem to have a simple form to fill out online, it asks you either to call them or for you to enter your details and they will call you. Otherwise you can go print their online form, which you will need to fill in and post to them.
Npower don’t give a clear amount of notice required, the best way to find out how much notice you need to give would be to check your contract or phone their customer service team and ask.
They offer a variety of fixed and flexible tariffs
Mixed Customer Service Reviews
An easy to navigate and use website
Customers say rates may go up over time
They have a key focus on renewable energy and customer transparency
Wait time on the phone can vary
Npower Group Ltd
Windmill Hill Business Park