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Extra Energy Business Electricity & Gas Prices

Who are Extra Energy?

Extra Energy believe in making life better for energy customers. They do this by offering some of the UK’s cheapest tariffs, backed up by their promise to always treat their customers fairly – they claim to be :

“An energy provider you can trust to do the right thing.”

First started in 2008, they now currently supply to more than 2 million customers and offer some of the most competitive pricing on dual fuel tariffs. They’re ambitious and exist to give customers the chance to save money without compromising on service. Every member of their team is there to make this happen.

Tariffs and Offers

  • Fixed price deals over 1, 2 or an amazing 3 years to give customers peace of mind and real security over the amount they pay for their energy

Meter Readings

Extra Energy have made it easy to send their meter readings in 3 different way

  • Submit them via their online portal
  • Give their friendly UK based customer care team a call
  • Drop them an email with the reading, or even a picture!

When it comes to meter readings Extra Energy say that:

“This will help you understand how to read your meter correctly, allowing you to ensure your bills are accurate.”

Submit Them Online - Create yourself an online account and have the option to make payments, submit your readings and manage all your details including past bills on the My Extraenergy Portal.

Call Them - Give them a ring on 0800 953 4774 to speak to one of their lovely members of staff, they will be more than happy to take your readings and help in any way they can.

Send Them an Email - You can send either the meter reading or even a photo of the reading along with your account details and they’ll upload them for you.

Smart meters

They’re just starting their smart meter roll out, and are committed to achieving the Governments 2020 installation target date, to find out more about yours call the team on 0800 953 4774.

They also have a helpful FAQs section on their website to answer any questions you have.

Business Bills

All their business customers’ energy statements are conveniently stored on their secure online portal. This means they’re available to be viewed anytime, anywhere. You’ll get a quick email when they’re ready to view.

Customers who decide to pay by Direct Debit will receive their statement every 6 months, if you wanted to pay once you’ve received the bill you’ll need to do that every 4 months.

Ways To Pay:

They make things as easy as possible and offer business customers many ways to pay, including:

  • Direct Debit
  • Debit/Credit Card over the phone
  • Bank Transfer
  • Prepayment
  • Cash at the Post Office or Bank

Remember the cheapest option is paying over Direct Debit.

Change of Tenancy

Extra Energy make changing your tenancy easy, with their online form it’s uncomplicated and clear.

60 days before your contract is due to end Extra Energy will send you a renewal notice. At that point they’ll explain your options. You’ll need to give them 30 days’ notice if you want to switch supplier.

Reviews

Positive

  •  “Seamless process start to finish all as discussed and agreed with Nad by telephone. Well done.”
  •  “Great personal service & fast + efficient as ever, he was able to offer me a great market leading deal & as a result I’ve signed up for a further 2 years”
  •  “Only just joined Extra Energy from one of the major 6 ... smooth transition and definitely better rates ... pleased”

Negative

  •  “Keep with you due to your good pricing but bills are always way over on estimation and always have to ring for a new bill”
  •  “Easy switch over, promised annual saving of £1000. Three months after switching, company wrote to me to tell me that my annual bill was going up by £1000”
  •  “Huge price increase after only 2 months”

These reviews were taken from https://uk.trustpilot.com/review/extraenergy.com

Pros

Cons


Great low pricing

Possibly long wait times on the phone


Excellent customer service reviews

Price increases over time


Lots of customers renewing due to good service


Extra Energy Contact Details

Contact No:

08009534774

Address:

54 Hagley Road

Birmingham

B16 8PE

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