Compare Rates


Emergency contact information


Here at www.quotemyenergy.co.uk we know how important it is to have the right contact details to hand when you need help in an emergency. When it comes to your gas or electricity supply it could be a matter of life or death, so knowing what to do and who to call is essential.


Gas emergency


When you have an emergency with your gas supply you need to CALL 0800 111 999. This is a 24 hour line so you can call at any time.

When should you call?

  • If you can smell gas, you need to make the call.
  • If you think that there is a gas leak you should open your doors and windows, put out any naked flames (this includes cigarettes) and then make the call.
  • If you think that there is a problem with carbon monoxide you need to open doors and windows and make the call.
  • Gas consumption is less than 293,000 kWh each year

This number is a national line, is a free phone number and is available to all regions.

Electric emergency


It is your own network operator that is responsible for your electricity supply. If you have a power cut or an emergency you need to find your operator and give them a call. We have provided you with a list of all the operators’ emergency contact numbers. To find out which is your operator, take a quick look at your electricity bill. You need to look at the bottom left of your ‘S’ grid on your bill. The S grid looks like this:


S 03 234 567
10 2345 6489 012

Then you take the two numbers in the bottom left corner – highlighted in yellow on our grid. Then look at the table to find the relevant provider. We have also given you the general enquiry number if your question is not an emergency.


Electricity
supply number
Operator Emergency number
(24 hour number)
General enquiries
10 UK Power Networks 0800 316 3105 0800 316 3105
11 Western Power Distribution 0800 678 3105 0845 724 0240
12 UK Power Networks 0800 316 3105 0845 601 4516
13 SP Energy Networks 0800 001 5400 0330 101 0444
14 Western Power Distribution 0800 678 3105 0845 724 0240
15 Northern Powergrid 0800 668 877 0845 070 7172
16 Electricity North West 0800 195 4141 0800 048 1820
17 Scottish Hydro Electric Power Distribution 0800 300 999 0800 048 3515
18 SP Energy Networks 0800 092 9290 0330 101 0444
19 UK Power Networks 0800 316 3105 0845 601 4516
20 Southern Electric Power Distribution 0800 072 7282 0800 048 3516
21 Western Power Distribution 0800 678 3105 0845 601 3341
22 Western Power Distribution 0800 678 3105 0845 601 3341
23 Northern Powergrid 0800 375 675 0845 602 4454
24 Independent Power Networks Ltd 0800 013 0849 0845 055 6199
25 ESP Electricity Limited 0800 731 6945 01372 227560
26 Energetics Electricity Ltd 0800 804 8688 01698 404640
27 The Electricity Network Company Ltd 0800 032 6990 01359 243292
28 UK Power Networks (IDNO) 0800 717 2012 0845 601 4516