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EDF Business Electricity & Gas Prices

Who are EDF?

EDF Energy is part of EDF Group, they began investing in the UK in 1998 and are now a leading global electricity company. Figures as of September 2017 show that EDF Energy employ over 13,500 people all across the UK. EDF are the UK’s largest producer of low-carbon electricity, producing around 20% of the nation's electricity. They are the biggest supplier of electricity by volume in Great Britain and the largest supplier to British businesses, supplying around 5 million residential and business accounts with electricity or gas.

“As one of the largest suppliers of energy to UK businesses, we're confident we have something to suit your business needs.”

Tariffs and Offers

EDF have three different plans for you to choose from depending on the needs and circumstances of your business. They are fixed for business, new start and freedom for business.

Fixed for Business – This tariff is ideal for price security as the rate is fixed for the duration of your contract. EDF offer this for both gas and electricity supply. You can pay by direct debit, cash or cheque but you receive a 7% discount for paying by direct debit. There is an early exit fee if you wanted to end your contract early. Features include:

  • Fixed prices at lengths to suit your business needs
  • During fixed terms contracts your prices will be protected
  • Fixed for business are usually cheaper than the variable contracts
  • At the end of the fixed term contract it will automatically renew onto Easy Fix

New start –This tariff is ideal for start-up and mover businesses. The plan offers a fixed rate and no exit fee if you want to end your contract early. EDF offer this plan for electricity supply only. Payment is by monthly direct debit only but they do offer a 7% discount for paying by direct debit. Features include:

  • Business electricity prices are guaranteed to be competitive
  • Daily Charge is a low fixed rate
  • Short fixed term prices giving you time to choose your options
  • Any contract agreed from the 22nd January 2015 will automatically renew onto Easy Fix at the end of the fixed term.

Freedom for business – This tariff is ideal for businesses requiring flexibility and simplicity, the rate is variable and there is no exit fee if you want to end your contract early. EDF offer this plan for both gas and electricity supply. Payment can be made by direct debit, cash or cheque but there is a 7% discount if you pay by direct debit. Features include:

  • Business electricity prices are guaranteed to be competitive
  • The daily charge is a fixed low rate
  • Short fixed term prices giving you time to choose your options
  • Any contract agreed from the 22nd January 2015 will automatically renew onto Easy Fix at the end of the fixed term.

“To put it simply – you’ll only pay for what you’ve used. By regularly submitting meter readings, your bills will be based on your actual usage, rather than estimates.”

Out of Contract Tariffs

Why should this interest me? This is really a precaution, in-case you’re to be caught out of contract you need to know what you’re in for. This will help you be prepared and be more alert to when your contract is coming to an end.

Electric Prices

Gas Prices

For more detailed information on EDF’s out of contract rates you can see these at https://www.edfenergy.com/sme-business/tariffs/deemed

Meter Readings

EDF send you a reminder when it’s time to read your meter and they offer you 3 ways to submit meter readings to them:

  • Online - You can create an account with EDF called , simply log in and go to 'submit a reading' which is on the left hand side of the navigation bar. Make sure you have your energy account number to hand, you can find thisin the top right-hand corner of a bill from, in the welcome pack, or in the welcome email EDF send when you join.
  • Once you’ve registered you can use your ‘Myaccount’ to look at and pay your bills, update your personal details and sign up for direct debit.

    If you don't want to sign up to ‘MyAccount’ you can still . You’ll need your EDF Energy account number and your postcode.

  • With the EDF Energy App - If you have an iOS or Android phone you can use their app to submit your readings. Just  and log in (you can also download it from the   and ).

  • By Phone - You can call EDF on their 24-hour automated phone line on 0800 015 1736 to submit meter readings. This method is popular with those who prefer to handle things over the telephone rather than via the internet.

Smart Meters

At the moment, EDF are only able to offer smart meters for businesses in certain areas, with the right amount of signal and for certain meter types. If you’re a customer with them you can login to ‘MyAccount’ to find out if you're eligible or they will let you know when you can have yours fitted. If you have any further questions regarding smart meters or to find out if you would be eligible for one before you joined EDF you can email their smart metering business team at  or call them on free phone 0800 068 5918.

Business Bills

EDF’s bills are slightly more complicated than most, however they offer a very extensive explanation of these bills.

They also include important information that could help you improve your business’ spending, areas you may not have considered or realised they offered help with.

Bill example taken from https://www.edfenergy.com/large-business/customers/understanding-your-bill

Ways to Pay:

  • Online or on the mobile app with your debit/credit card.
  • At a bank or Post Office by cheque, debit or credit card, standing order or cash.
  • Register for an online account and pay by Direct Debit.
  • Call 0345 055 0065 and pay over the phone.

They also offer to backdate VAT declarations and Climate Change Levy exemptions for 4 years.

Change of Tenancy

EDF’s change of tenancy is simple, just make sure you have the following details, the rest can be done on their website or over the phone.

Before moving out of your current premises make sure you have the following:

  • Final meter reading
  • Forwarding address

Then simply complete the online form, they’ll get in touch with you within 10 days to finalize things.

Equally simple, if you’re moving in to an EDF supplied business fill in the corresponding form “move in request”.

Reviews

Positive

  •  EDF Energy offered a great rate for my gas and electrics, and so I completed the easy online application to switch. Within 5 days I had confirmation that my account was being set up, and soon after it was all set up and ready to go. So far, really happy with EDF Energy and have had no problems.
  •  EDF is probably the best provider in my opinion. They have a competitive range of tariffs and a very good app from which can give easily meter reading. Customer service is also excellent (which is a rarity in the Uk)
  •  Recently set up a new premises supply and must say from the first phone call to setting up my online account then the meter being fitted was a very smooth trouble free experience. Well done EDF keep up the good work.

Negative

  •  Poor. All they want is just money and nothing else! They do not care about the client! I got the impression that they are managed by Robots!
  •  EDF is the worst energy supplier in the UK. Their service is poor, customer service poor. They treat their clients with contempt. They estimate your bill and over charge you. If you challenge the bill, they cut your electricity off. If you escalate the matter and they are proved wrong, they still treat you with contempt. They act in a monopolistic manner and extremely very arrogant. Left to me, I would advise that no one should buy energy from EDF
  •  Rates rising ridiculously, customer service team useless, communication redundant and frustrating.

Reviews taken from https://uk.trustpilot.com/review/www.edfenergy.com

How Much Notice do I Have to Give to Leave?

You'll be able to leave EDF Energy at the end of your contract so long as you give 30 day’s notice, agree an up to date meter reading and clear any outstanding balance.

Pros

Cons


No exit fees for new start and variable plans

Customers claim communication with EDF can be difficult


They remind you when to submit meter readings

New start plan does not supply gas contracts


7% discount for DD payment

4-year fixed rate plan does not include gas


EDF Contact Details

Contact No:

0800 096 2255

Head Office Address:

EDF Trading (Global headquarters)

3rd Floor, Cardinal Place

80 Victoria Street

London

SW1E 5JL

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