Dual energy claim to be a low cost alterative to the big 6, focusing on smart metering and helping you and your business to better manage your energy. With smart metering they are helping their customers be more aware of their energy consumption, which in turn helps them to reduce their usage. Dual Energy are aiming to establish themselves as “a genuine low-cost SME alternative to the 'Big 6'.”, providing competitive supply rates, they regularly review the market rates and offer new customers a price match guarantee.
“Dual Energy is an independent, UK owned energy supplier leading the way in Smart Meter billing, low energy prices and dedicated Customer Services.”
Why should this interest me? This is really a precaution, in-case you’re to be caught out of contract you need to know what you’re in for. This will help you be prepared and be more alert to when your contract is coming to an end.
“Our Low User Tariff is designed for businesses with an annual usage of less than 5,000 kWh. This is lower than the average consumption of a business, meaning we are unable to offer our discounted contract rates. It is a variable tariff with a 30-day notice period.”
“Our Smart Flex tariff gives business customers access to competitive supply prices without the commitment of a long-term contract. Plus, with a 30-day notice period, you will have the flexibility to switch supplier at any time, should you find a better deal for your business electricity. This means you’re free to leave without termination fees, provided you give us the required notice in writing and that any outstanding Dual Energy invoices are paid.”
“Our non-discounted ‘Standard Tariff’ rates apply to Dual Energy customers who do not pay by monthly Direct Debit and/or if you move into premises where Dual Energy is the existing electricity supplier, and have not actively agreed contracted rates with us”
Dual energy gives you 2 options for submitting your meter readings, both are very simple and easy to use. So, whether you’re in a hurry or can take your time they’ve got the right options for you.
Then choose whether you need to submit electric or gas and fill out the given form.
Dual Energy also offer a helpful guide on reading your meter and getting the correct reading.
Dual Energy say they’ve designed their invoices with their customers feedback in mind. Their aim is to have an invoice where you can see the most important things very quickly and clearly.
Bill example is taken from http://files.basekit.com/live122568_understandingyourbill-helpguideoct16.pdf
Currently the only option for payment is Direct Debit.
Unlike many energy providers the only way to move premises or suppliers when you’re with Dual Energy is to call them or email them. Many people prefer to be able to change online out of convenience or hassle but with Dual Energy you’ll need to phone 01903 703400 or email firstname.lastname@example.org and provide them with an up to date meter reading.
Reviews are from https://uk.trustpilot.com/review/dual-energy.co.uk
Easy transfer to them
Mixed reviews on prices
Less known than one of the leading suppliers
Caution from customers on the small print
Accurate charging for your consumption
Difficult transfers switching